Refund policy

Return & Refund Policy

At Mojo Haven, every item ships directly from our production partners, which lets us keep prices fair and our collection curated. Because of this, we are currently unable to accept returns or exchanges for change of mind, buyer's remorse, or accidental orders. Please review product details, options, and sizing carefully before purchasing. All sales are final except as described below. This policy applies to purchases made at mojohaven.com.

Damaged, Defective, or Incorrect Items

We stand fully behind what we send. If your order arrives damaged, defective, or is not what you ordered, email us at mojowebdesign19@gmail.com within 14 days of delivery with your order number and a clear photo of the issue. We'll make it right with a free replacement or a full refund - you won't need to ship anything back.

What Is Not Eligible

Change-of-mind returns, "no longer needed," accidental purchases, and minor differences in color or finish from what you saw on screen are not eligible for return or refund. Gift cards and items marked final sale or clearance are also non-returnable.

Refunds

Approved refunds (for damaged, defective, or incorrect items) are issued to your original payment method within 5-10 business days of approval. Your bank or card issuer may take additional time to post the refund.

Order Cancellations

Orders can be cancelled for a full refund within 24 hours of purchase, before they enter fulfillment. After that, orders cannot be cancelled.

Hygiene Items

For health and hygiene reasons, opened fragrance oils, incense, sachets, air fresheners, and personal-care items cannot be returned or refunded unless they arrive damaged or defective.